Organizational Culture Inventory of LOccitane - 1645 Words

Introduction The organization being discussed is L’Occitane, the French company, which is one of the most successful businesses in the world. L’Occitane means â€Å"Women from Occitana.† The company was found in 1976 by Oliver Baussan in Provence, France. L’Occitane is well-known for natural beauty products that never tested on animals. Overall, most of the products in L’Occitane are made out of 86% natural ingredients. However, some of the new products are made out of 96% natural ingredients and were certified by Ecocert. Ecocert is an organic certification organization in France that certifies food products, beauty care, and perfume†¦etc. The brand value of L’Occitane are â€Å"Authenticity and Naturalness,† â€Å"Effectiveness and Pleasure,†Ã¢â‚¬ ¦show more content†¦Even though, they know they have made the mistakes. I always be the one who stood up and held the customers and ease their anger. I would call the store man ager or district manager and help solve the problems for the customers if any problems that are beyond my ability because we have to follow the company policies at all times. The company did not want the sales associates to take care any serious problems because it may cause troubles for the superiors and affect the company’s reputation. Targets for Cultural Change TARGETS FOR CULTURAL CHANGE GRID OCI Norms Ideal Score Your Current Score Gap* Achievement 78% 94% 0 Self Actualizing 82% 97% 0 Humanistic 85% 96% 0 Affiliative 71% 90% 0 Approval 27% 98% -71% Conventional 18% 95% -77% Dependent 24% 98% -74% Avoidance 27% 89% -62% Oppositional 45% 93% -48% Power 30% 96% -66% Competitive 42% 98% -56% Perfectionistic 25% 98% -73% The greatest gap between L’Occitane and the Ideal score is conventional. The company have made those policies for the employees to follow is to avoid any serious situation between the employees and the customers, and the loss from returns. Based on the US, L’Occitane must have the return policies because it is a high-end brand and they want the customers aware that it is important to have their receipts if they want to return or exchange, no cash refund, and no refund on any sale items. If it